1. 書信結(jié)構(gòu)
道歉信通常有四個主要部分。第一部分自我介紹,說明寫信目的,為自己做錯的事表示歉意。第二部分說明當時情況并解釋原因,提出有力的觀點,側(cè)重事實,避免歸咎其他人。第三部分提出補救方案,表達自己想改過或者補救的希望,注意考慮收信人的情緒。最后一部分再次道歉,首尾呼應,表達不會再犯同樣錯誤的愿望,建立信用和信任。
2. 常用句型
1) I just wanted to write you a quick note to apologise for not being able to keep our appointment tomorrow.
2) In deference to your valuable time,I would like to get straight to the point and admit that I was wrong.
3) I really hope that you will be able to accept my apology.
4) Please accept my apologies for…
5) Please accept my sincere apology for missing the interview scheduled for…
6) Please accept my apology for the delay and thank you for your understanding.