A Complaint About Bad Service
Oct. 26, 2013
Dear Sir or Madam,
I am writing to you to complain about the service of your local express, which turned my trip last week into a nightmare. The major problems are as follows. In the first place, the so-called "luxury car" before me was not in good condition. In the second place, the only train attendant available was the most unhelpful person I have ever seen. Worst of all, when the train finally arrived in London, it was six hours late.
I think several measures should be taken to solve these problems. First, the cars of your train need maintenance on regular basis. Second, the train attendants need training on how to make the trip with your train more pleasantly. Last but not least, you also have to make effort to make sure your trains leave and arrive on time.
It is my sincere hope that these problems above will be solved as soon as possible. I'm looking forward to your early reply. Thanks for your time and consideration.
Yours sincerely,
Li Ming
(176 words)
結(jié)構(gòu)剖析
文章分為三段
第一段是點(diǎn)出了自己的目的是投訴，并說(shuō)明了事件的過(guò)程。
第二段是提出了自己認(rèn)為有效的三個(gè)措施。
第三段是表達(dá)自己對(duì)問(wèn)題解決的期待。
對(duì)于惡劣服務(wù)的投訴信
尊敬的先生/女士：
我寫(xiě)信是要投訴你們當(dāng)?shù)氐目爝f，上周把我的旅行變成了一場(chǎng)噩夢(mèng)。主要問(wèn)題如下：首先，我面前所謂的"豪華車廂"有損壞。其次，僅有的一個(gè)列車員是我曾遇到過(guò)的最不愿幫助人的人了。最糟糕的是，當(dāng)火車最終到達(dá)倫敦的時(shí)候，晚點(diǎn)了6個(gè)小時(shí)。
我認(rèn)為應(yīng)該采取一些措施來(lái)解決問(wèn)題。第一，火車的車廂需要定期維修。第二，列車服務(wù)員需要進(jìn)行培訓(xùn)，學(xué)習(xí)如何讓乘你們車的旅客旅行更愉快。最后，你們還必須努力確?；疖嚋?zhǔn)點(diǎn)出發(fā)和到達(dá)。
我衷心希望以上問(wèn)題能盡快得到解決。期望得到你盡快的回復(fù)。謝謝你抽時(shí)間閱讀我的投訴。
李明
2013年10月26日
complain about 抱怨......
turn...into 把......變成......
in the first place 首先
in good condition 狀況良好
in the second place 其次
train attendant 列車服務(wù)員
worst of all 最糟糕的是
first adv.首先
maintenance n. 維護(hù)，維修
second adv. 其次
last but not least 最后也是相當(dāng)重要的一點(diǎn)
on time 按時(shí)
1. I am writing to you to complain about the service of your local express, which turned my trip last week into a nightmare. 我寫(xiě)信是要投訴你們當(dāng)?shù)氐目爝f，上周把我的旅行變成了一場(chǎng)噩夢(mèng)。
2. In the second place, the only train attendant available was the most unhelpful person I have ever seen. 其次，僅有的一個(gè)列車員是我曾遇到過(guò)的最不愿幫助人的人了。
3. It is my sincere hope that these problems above will be solved as soon as possible. 我衷心希望以上問(wèn)題能盡快得到解決。
