服務(wù)英語(yǔ)·緊急情況 黃金句

服務(wù)英語(yǔ)·緊急情況 黃金句

1. 意外事故

1) May I have your attention, please? This is emergency. The hotel is on fire now. Please leave your room immediately and go through the emergency exit door. Please leave the building immediately. Thank you for your cooperation.

緊急事故，請(qǐng)注意，酒店發(fā)生火災(zāi)，請(qǐng)立刻離開(kāi)房間，從緊急出口撤離。請(qǐng)立刻離開(kāi)酒店，謝謝您的合作。

2) Ladies and gentlemen, attention, please. There is a small fire in the hotel, but it is already under control, so please remain calm. For your safety, please follow me to the lobby by the emergency exit, please leave your luggage behind and don't use the elevator. Thank you for your cooperation.

女士們先生們請(qǐng)注意，酒店發(fā)生了一場(chǎng)小火災(zāi)，但火勢(shì)已經(jīng)得到控制，請(qǐng)各位保持冷靜。為了您的安全起見(jiàn)，請(qǐng)隨我由緊急出口到大堂，請(qǐng)勿攜帶任何行李也不要使用電梯，多謝您的合作。

3) My wife slipped in the bathroom. She can't stand up.

我太太在浴室滑倒了，她沒(méi)法站起來(lái)。

4) My husband fainted.

我先生暈倒了。

5) My nose/face/leg/hand is bleeding.

我的鼻子/臉/腿/手在流血。

6) I have a terrible headache/stomachache/toothache.

我頭/胃/牙疼得厲害。

7) It's painful.

很痛。

8) That's hurt.

那里受傷了。

9) Please don't move, your rib might be broken.

請(qǐng)別動(dòng)，您的肋骨可能骨折了。

10) I'll get help immediately, please don't move him.

我立刻找人來(lái)幫忙，請(qǐng)別動(dòng)他。

11) I'll call the doctor/ambulance.

我去叫醫(yī)生/救護(hù)車。

12) Help is on the way, ma'am.

很快就會(huì)有人來(lái)幫忙了，女士。

13) Everything will be alright.

一切都會(huì)好起來(lái)的。

14) Don't worry, leave it to me.

別擔(dān)心，有我呢。

15) Do you need some aspirine/painkiller/sleeping pill/bandage/plaster/absorbent cotton?

您是否需要一些阿斯匹林/止疼片/安眠藥/繃帶/膠布/消毒棉呢？

16) Are you feeling better now?

您感覺(jué)好些了嗎？

2. 客人遺失物品

1) My bag was stolen, and my passport was in it.

我的包被偷了，護(hù)照還在里面呢。

2) I am sorry to hear that, sir.

我們對(duì)此深表遺憾，先生。

3) Would you tell us when and where you last saw it?

您能告訴我們最后見(jiàn)到它是在什么時(shí)候什么地方呢？

4) Could you describe it, please?

您能不能描述一下它是什么樣子的？

5) Shall I call the police for you, sir?

我為您報(bào)警好嗎，先生？

6) Is that all you can do?

你們能做的就只有這些嗎？

7) Call your manager, I want to speak to him right now.

我要見(jiàn)你們的經(jīng)理，我要求馬上見(jiàn)他。

8) I am afraid we had warned you to mind your valuables, sir, and if you excuse me, I'll find our duty manager for you.

很抱歉，我們已經(jīng)提醒過(guò)您注意您的貴重物品，先生。如果您允許的話，我去為您叫值班經(jīng)理來(lái)。