行業(yè)英語(yǔ) 學(xué)英語(yǔ),練聽(tīng)力,上聽(tīng)力課堂! 注冊(cè) 登錄
> 行業(yè)英語(yǔ) > 酒店英語(yǔ) > 零售、旅游、酒店、航空服務(wù)業(yè)英語(yǔ)全集 >  內(nèi)容

服務(wù)英語(yǔ)·電話服務(wù) 情景對(duì)話

所屬教程:零售、旅游、酒店、航空服務(wù)業(yè)英語(yǔ)全集

瀏覽:

2021年12月13日

手機(jī)版
掃描二維碼方便學(xué)習(xí)和分享

服務(wù)英語(yǔ)·電話服務(wù) 情景對(duì)話

1. 外線電話的處理

O= Operator (接線員) G= Guest (賓客)

G: Is this the Queen Hotel?

請(qǐng)問(wèn)是皇后大酒店嗎?

O: Speaking. (Yes, it is.) May I help you?

是的,請(qǐng)講。有什么可幫您的嗎?

* * *

G: Yes. Could you put me through to Room 618, please?

是的,請(qǐng)問(wèn)能幫我接通618房間嗎?

O: Certainly, sir. Just a moment, please.

當(dāng)然,先生,請(qǐng)稍等。

2. 客房沒(méi)有人回應(yīng)時(shí)

O= Operator (接線員) G= Guest (賓客)

G: I'd like to speak with Mr. Bramley.

我想和布拉姆雷先生通話。

O: Is he a hotel guest, sir?

請(qǐng)問(wèn)他是這兒的房客嗎,先生?

* * *

G: Yes.

是的。

O: How do you spell his name?

請(qǐng)您拼一下他的名字好嗎?

* * *

G: B, R, A, M, L, E, Y.

B, R, A, M, L, E, Y。

O: Just a moment, please. I'll check for you… Thank you for waiting, sir. Mr. Bramley is staying in Room 518. I'll connect you. (after a short while) I am sorry, sir. I'm afraid there's no reply from Room 518, sir.

請(qǐng)稍等。我?guī)湍橐幌隆屇隳玫攘?,布拉姆雷先生住在我們酒?18房間,我馬上給您接通。(一會(huì)兒后)不好意思先生,518房間沒(méi)人應(yīng)答。

* * *

G: Could you try again?

你能再試一下嗎?

O: Certainly, sir. Just a moment, please… Thank you for waiting. I'm afraid there is still no reply. Would you like to leave a message?

當(dāng)然可以,請(qǐng)稍等……讓您久等了先生。還是沒(méi)人接聽(tīng)電話。您愿意留言嗎?

* * *

G: Yes, I'll do that.

好的。

O: I'll connect you with the Message Desk. Just a moment, please.

我?guī)湍油粞蕴?。?qǐng)稍等。

3. 廣播呼叫客人

O= Operator (接線員) G= Guest (賓客)

G: Is this the Holiday Hotel?

請(qǐng)問(wèn)是假期大酒店嗎?

O: Speaking. May I help you?

請(qǐng)講。我能為您做什么呢?

* * *

G: Yes. Could you put me through to Mr. Hilton in Room 568, please?

是的,能給我接通568房間的希爾頓先生嗎?

O: Certainly, sir… Thank you for waiting, sir. I'm afraid there is no reply from Room 568. Would you like to leave a message?

當(dāng)然可以,先生……讓您久等了,先生。但是恐怕568房間沒(méi)有人。您愿意留言嗎?

* * *

G: Well, I'm sure he's in the hotel. Could you page him for me?

哦,我肯定他在酒店里。你能為我播音找他嗎?

O: Certainly, sir. Where do you think he will be?

可以,先生。您認(rèn)為他會(huì)在哪里呢?

* * *

G: He's probably having lunch. Could you page the restaurant, please?

也許去吃午飯了吧。您能在餐廳里播報(bào)找他嗎?

O: Do you know which restaurant he is likely to be in?

那您知道他會(huì)去哪家餐廳嗎?

* * *

G: I've no idea.

不知道。

O: I'm afraid we can only page the public places.

那恐怕只能發(fā)公共播報(bào)了。

* * *

G: Fine. Do that then, please!

好的,那就趕緊播報(bào)吧!

O: May I have his full name?

請(qǐng)問(wèn)他的全名?

* * *

G: Tom Hilton.

湯姆·希爾頓。

O: Mr. Tom Hilton. Could you hold the line, please? Paging Mr. Tom Hilton, Paging Mr. Tom Hilton. Please pick up the nearest house phone for Operator No. 8. Thank you.

湯姆·希爾頓先生。請(qǐng)您接聽(tīng)電話好嗎?湯姆·希爾頓先生請(qǐng)去最近的電話間接聽(tīng)8號(hào)接線員的電話,謝謝。


用戶搜索

瘋狂英語(yǔ) 英語(yǔ)語(yǔ)法 新概念英語(yǔ) 走遍美國(guó) 四級(jí)聽(tīng)力 英語(yǔ)音標(biāo) 英語(yǔ)入門(mén) 發(fā)音 美語(yǔ) 四級(jí) 新東方 七年級(jí) 賴世雄 zero是什么意思瀘州市萬(wàn)誠(chéng)國(guó)際中心(未來(lái)大道二段8號(hào))英語(yǔ)學(xué)習(xí)交流群

  • 頻道推薦
  • |
  • 全站推薦
  • 推薦下載
  • 網(wǎng)站推薦